System Requirements

  • Processor: Pentium 4
  • Operating System: Windows XP Service Pack 3, Windows Vista, Windows 7/8/10

Note: if you open large images (>= 6000 pixels x 6000 pixels) on a regular basis we recommend Windows 10 / 64 Bit

  • RAM: 4.0 Gigabyte
  • Graphics Card: 32-bit color
  • Monitor: 1024 x 768 pixel resolution

We recommend using a mouse with a scroll wheel for easy zoom control.


Maintenance is free for the first year and includes:

  • Phone and e-mail technical support
  • All upgrades and updates released during the maintenance term

After the first year, an annual maintenance fee will be invoiced to you. Without the maintenance plan, you will not receive technical support and upgrades must be purchased at the full listing price.

Annual maintenance fees:

  • CSIpix Comparator – $199 US
CSIpix Matcher – $399 US
CSIpix Case AFIS – $999 US


CSIpix has uploaded a number of tutorial videos to YouTube that explain many useful product features. Click on the links below to view them.


To help you get started


Side-by-side Comparison




Image Enhancement Videos


Image Calibration


Cropping Images


Rotating Images


Perspective Distortion Correction


Measure Tools




How to use CSIpix Matcher


Case AFIS Videos


Although extremely useful, CSIpix Matcher and CSIpix Case AFIS are merely search tools used to assist examiners in locating potentially similar areas of two or more friction ridge impressions. Neither iSYS Corporation nor the CSIpix Matcher or CSIpix Case AFIS software claims or intends in any way that areas of comparison (or lack thereof) indicated by the CSIpix Matcher or CSIpix® Case AFIS should be interpreted by the user as justification for the determination of whether or not a latent friction ridge impression is an individualization, exclusion, or inconclusive in comparison to a second friction ridge impression.

Please note that the determination of one friction ridge impression as being an individualization, exclusion, or inconclusive in comparison to a second friction ridge impression can only be conducted by a competently trained friction ridge examiner.

The terms ‘individualization’, ‘exclusion’, and ‘inconclusive’ are as defined in the SWGFAST Standard Terminology of Friction Ridge Examination (Latent/Ten-print) Ver. 4.1, where SWGFAST is the Scientific Working Group on Friction Ridge Analysis, Study and Technology.


This is a problem that is the result of the CSIpix software being treated as a threat by the network security settings of your browser or your internet security software. Some virus scanners will not trust the CSIpix install executable especially if it is a new release. Please note any security warnings that appear during the download process and follow the prompts to allow the file to be downloaded. If you are unable to download please contact us at and we will assist you. If necessary we will send a physical copy to you.

The manual sometimes gets deleted or blocked by security software because it’s a CHM file and these files can be used to hide Trojan viruses. Look in this folder to see if the manual is still there: C:\Program Files\CSIpix. The manual filename is CSIpix_Comparator_User_Manual.chm. If the file is missing, please contact us and we can email it to you. If the file is still there, it may be blocked. If this is the case, you need to right click on the file and click ‘Unblock’ at the bottom of the Properties Dialog Box.

Yes, you can move your license to a new computer but you must deactivate the license on the old computer first. Instructions for license deactivation are as follows:

If your computer is connected to the Internet:

  1. Open CSIpix (on the computer you wish to de-activate)
  2. Click ‘Purchase’ on the menu bar
  3. Click the ‘Activate’ button (CSIpix will close)
  4. Click on ‘Internet De-activate’
    If it’s not already there, paste your license number in the appropriate box.
  5. Click the ‘De-activate’ button
    Your license is now available to use on another computer.

If your computer is not connected to the Internet:

  1. Open CSIpix (on the computer you wish to deactivate.)
  2. Click ‘Purchase’ on the menu bar
  3. Click the ‘Activate’ button (CSIpix will close)
  4. Click on ‘Export Certificate’
  5. If it’s not already there, paste your license number in the appropriate box.
  6. Click the ‘Export Certificate’ button
  7. Copy the deactivation certificate that appears on-screen, paste it into a text file, and save the text file on a memory stick.
  8. Take the memory stick to a computer with Internet access.
  9. Go to:
  10. Paste your de-activation certificate in the box, check the “I’ve read the terms…” box and click the ‘Deactivate License’ button.
  11. Your license is now available to use on another computer
Note: We do not guarantee that this process will work every time, especially for unsupported versions of the software.  If your license is covered under a Maintenance Agreement and you have trouble with this, contact us and we will return your license to the server for you.  If your license is not covered under a Maintenance agreement, you may lose access to your license by doing this.

This problem is likely caused by the antivirus software or the firewall on your computer deleting the installation file. If possible, temporarily disable the antivirus or firewall software until the installation is complete or try downloading the software to a flash drive. If the problem continues, please contact us and we will arrange to have a demo sent to you.

If you’re still seeing the error message, please contact us for additional assistance.

CSIpix can be purchased with a credit card securely on this website using Stripe. Click “Buy Now” in the top menu, the “Pay Online” button and follow the instructions.

The Norton Sonar option will sometimes remove files that it does not recognize. You can either temporarily disable Norton AntiVirus or temporarily disable Sonar by selecting it from the settings menu. Next, download the trial again and install the software. You can then enable the Norton protection.

This error is caused by not having sufficient user privileges. It is necessary that the user be logged onto the computer with Administrator Privileges while installing the demo.

The text of this error message is “This application was unable to start correctly (0xc0150002). Click OK to close the application.”
To fix the 0xc0150002 error we need you to install the Microsoft Visual C++2008 redistributable package (x86) – please see the following link:

If your download does not start after 30 seconds, use the “click here” to download button.

This error is caused when the license number you are trying to use has already been used. This most often occurs when you have changed computers without de-activating the software on the old PC.