FAQs
Q: Where is the CSIpix Manual? When I click “CSIpix Manual” nothing happens?
A: The manual sometimes gets deleted or blocked by security software because it's a CHM file and these files can be used to hide Trojan viruses. Look in this folder to see if the manual is still there: C:\Program Files\CSIpix. The manual filename is CSIpix_Comparator_User_Manual.chm. If the file is missing contact us and we can email it to you. If the file is still there it may be blocked. If this is the case, you need to right click on the file and click the "Unblock" button at the bottom of the Properties Dialog Box.
Q: Will my software time-out after a period of time?
A: No. When you purchase the CSIpix Comparator, the license will not time-out. For further details please click "Support" on the menu of the csipix website.
Q: Do I get support when I purchase the CSIpix Comparator?
A: Yes. The first years Maintenance Plan is included in the purchase price. For all the details click "Support" on the menu of the csipix website.
Q: What happens to my CSIpix Comparator software if I get a new computer? Can I move it to my new computer?
A: Yes, simply following these steps:
- Click "Purchase" on the menu of the CSIpix Comparator software.
- Click the "Activate" button on the Purchase dialog box.
- If you activated the software using Internet Activation, click "Internet De-Activation" on the dialog box (if you activated the software using Import Certificate please follow step 6).
- Enter the License number you were given when you purchased the software in the box and click the De-Activate button.
- You can now install the software on your new computer (please download the latest version from the website) and activate it using your License number.
- If you activated using Import Certificate (activation without an Internet connection), click Export Certificate and follow the steps listed in the dialog box.
Q: I download the installation zip file but it is empty or I get an error message saying "zip file is invalid". What can I do?
A: This problem is likely caused by the antivirus software or the firewall deleting the installation file from the zip file when it was downloaded. If possible temporarily disable the antivirus or firewall software until the installation is complete or try downloading the software to a flash or media drive. If the problem continues please contact us and we will arrange to have a demo sent to you.
Q: I get "ERROR 034 - Originally licensed on a different computer." when I try to run the software. What can I do?
A: This error is associated with the security software and your network connection. If you are using a laptop and switched off your wireless Internet connection it will produce this error. To run CSIpix there are two options:
- Switch on the wireless connection.
- De-activate the CSIpix software and re-activate it with the wireless connection switched off and with any current direct Internet access connected.
Note: There are other rare network connection situations that may produce this error – please contact us if the above solution does not cover your problem.
Q: How can I purchase CSIpix using a credit card?
A: The purchase of CSIpix with a credit card is done through PayPal. After you click “Add to Cart”, you will enter the PayPal website. Please enter the quantity required and then click “Check Out.” Then select either "Pay with my PayPal account" OR "Pay with credit card".
Q: Norton AntiVirus removed the install file I downloaded when I tried to install the software. How do I get Norton to allow the install process?
A: The Norton Sonar option will sometimes remove executable files it does not recognize. You can either temporarily disable the Norton AntiVirus or select the Sonar option in the settings and temporarily disable the Sonar option. This is a well documented problem with Norton 2010. You can view some of the discussion here. Download the trial again and install the software. You can then enable the Norton protection.
Q: After I install the software and try to run the demo I get an error message stating "ERROR 041 - The service does not have sufficient privileges. Try reinstalling.". What can I do to run the demo?
A: This error is caused by not having sufficient user privileges. It is necessary that the user be logged onto the computer with Admistrator Privileges when installing the demo.